As we produce all the items:
WHOLESALE PRICES ARE BASED ON 40% OF THE STORE PRICE (PRINCESASMARKET)
MINIMUM ORDERS:
Minimum order requirements are as follows:
- OPTION A
PRINTS > Minimum of 6 Giclée prints
+ POSTCARDS > Minimum of 4 items from each series selected (minimum total number of packs 16)
OR
- OPTION B
Minimum of 1000 Euros total amount order
ORDER FULFILLMENT
Orders are pulled, packed and shipped in the order in which they are received.
Rush orders will have a special fee according to the package (weight, size) and
Destination country and will ship at the earliest possible opportunity.
ORDER REVISIONS
Any changes to your order must be made within 24 hours of placing the original order; otherwise your revision will count as a new order and be sent separately. Orders that have already shipped out cannot be revised.
BACKORDERS
Backorders up to 30 days old are binding, unless other arrangements have been
made. Your sales person will try to call or fax you when a significant number of backorders have arrived.
SHIPPING
We usually dispatch our orders via National Spanish Mail (CORREOS.COM).
Please inform your sales person of your preferred method of shipment or indicate it on your purchase order.
EMS Postal Exprés (Countries that accept this service)
Economic International Parcel (Countries that accept this service)
Priority International Parcel (Countries that accept this service)
Prepaid International Parcel (Countries that accept this service)
For further information regarding the different delivery options and rates, please click HERE.If you have a preferred transportation company (such as Fed Ex, UPS, or other) or hold an account with any of the latter, we will be happy to use it for shipment.
Orders for which the shipping method has not been specified will be sent via CORREOS. EMS Postal Exprés
Please click here for more infos
Mentioning your preferred shipping method with your order reduces turnaround time. Limbo Family SCP cannot be held responsible for your Customs officers limiting access to our products. Import taxes may apply – please check your country’s regulations.
LOSS & DAMAGES
For most cases, please check the insurance conditions for the different DELIVERY OPTIONS. Limbo Family SCP cannot be held responsible or liable for damages incurred through a particular shipping company. We will always do our best to help you in the event that you need to make a claim.
CLAIM SUGGESTIONS
Please check your order carefully. If there is any visible damage to the outside of the box, you must note that fact when you sign for the package or it may be difficult for you to get a refund from the carrier for the damaged merchandise.
If you are claiming damages, YOU MUST KEEP ALL THE ORIGINAL SHIPPING BOXES AND PACKING MATERIAL FOR INSPECTION. NO EXCEPTIONS!
REJECTED ORDERS
If shipments are returned to Limbo Family SCP unclaimed or refused, you will be billed for the costs incurred. A reshelving fee may apply.
Shortages & Discrepancies
Shortage and order discrepancy claims must be made within 10 days of receipt.
Please ensure that you have the invoice number handy. All orders are subject to product availability. TOS next to the item(s) on the invoice means Temporarily Out of Stock and you will either not be charged for the item(s) or, in the case of Net 30 accounts, you will be entitled to a refund for said item(s). We appreciate your honesty in reporting and returning any uninvoiced over-shipments. We will reimburse the freight costs incurred; please enclose a note itemizing your costs.
RETURNS
Full credit is issued for books returned due to faulty printing or binding. This is only good for books returned within six weeks of our shipping date and must include the invoice number.
Overstock returns: All overstock returns must arrive in MINT condition for credit.
Any shelf worn, stickered, damaged or otherwise unsalable Prints postcards or books will be returned to you and not credited. When returning overstock or damages, pack books tightly in a sturdy, new BOX, with lots of packing material for safe shipment. A 15% reshelving fee will be charged for overstock returns.
No credit will be issued for overstock returns received more than 6 months after the invoice date. Include invoice number with package.
PAYMENT TERMS
All orders are shipped Prepaid.
Payment: We recommend using VISA or MasterCard for prompt and easy payment. Fax us the number on the card and the expiration date along with your order and we can start processing it right away. You can also pay by bank transfer. Upon request, we will be happy to provide you with details on making a wire transfer to our account.
Payment: We recommend using PAYPAL for prompt and easy payment. You can also pay by bank transfer. Upon request, we will be happy to provide you with the banking details required to make a transfer to our account. If you have a special request, please just drop us a line or send us an email and we will do our best to accommodate your request.
COLLECTION FEES
Customers will be expected to cover any legal expenses or collection agency fees incurred by us as a result of collecting overdue amounts.
